Refund policy

Refund and Cancellation Policy

Orders may be canceled within 24 hours of placement without additional charges, provided the order has not been produced, packaged, or shipped. Unfortunately, cancellations are not accepted after the 24-hour window.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, contact us at jake@leashlabco.com. Please note that returns will need to be sent to the following address: 115 East Main Street. Owosso, MI 48867 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jake@leashlabco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not offer refunds or replacements for accidental damage, including but not limited to chewing or general wear and tear. However, we gladly offer replacements for any material defects. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jake@leashlabco.com.